Return Policy

New, unused and unopened merchandise in its original packaging and unbroken inner/outer seal can be returned within 14 days from the date of receiving package (based on shipping provider’s date of delivery).  

To start a return, please contact us at info@pureraum.com. If your return is accepted, we’ll send you an email with return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the returned items are used, seal broken or without its original packaging, refund will not be issued. Customer can choose to have the products ship back to them with additional shipping charges, otherwise we will discard the products.

Return shipping costs are paid by the customer, and the original shipping fee (if any) will not be refunded.

We are not responsible for lost, stolen, returned, delayed and damaged packages by the postal service.

Please note prices are subject to change and we cannot accommodate price adjustments on previous orders.

We do not accept return on US orders. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All sale-priced items, purchases made using a discount code, and promotional purchases are considered final sale and are not eligible for a refund or exchange. We also cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.