Shipping

We strive to ship out your order by the next business day!

All orders will be shipped from Toronto, ON, Canada. 

1. Free Local Pick up in Toronto, ON, Canada

Save on shipping fees! 

We offer FREE local pick up service, please place an order by email at info@pureraum.com or call/text at 416-797-7193.
We will send you an invoice, you may E-transfer to us or pay by credit card / cheque / cash when you pick up.
Your order will be ready in 1 business day, when the order is ready to pick up, you will receive an email or text with the pick up address and instructions. 

2. Shipping within Canada

(1) Retail orders

Shipping Region Orders under CAD $75 Orders CAD $75 and over Canada Post delivery times
Ontario, Quebec CAD $9.99 FREE shipping 1-3 Business Days
All other provinces CAD $9.99 FREE shipping 3-7 Business Days


(2) Professional orders

Shipping Region Orders under CAD $500 Orders CAD $500 and over Canada Post delivery times
Ontario, Quebec CAD $19.99 FREE shipping 1-3 Business Days
All other provinces CAD $19.99 FREE shipping 3-7 Business Days

3. Shipping to United States

(1) Retail orders

Orders under CAD $75 Orders CAD $75 and over Canada Post delivery times 
CAD $12.99 FREE shipping 3-10 Business Days


(2) Professional orders

Orders under CAD $500 Orders CAD $500 and over Canada Post delivery times 
CAD $29.99 FREE shipping 3-10 Business Days
  • U.S customers are responsible for customs duties and taxes that may arise. Please note, delivery may be delayed if orders are held in U.S. Customs.
  • We do not accept returns on USA orders.

    • 4. Shipping Policy

    • Orders submitted before 12pm Monday to Friday will be shipped the same day.
    • Orders submitted after 12pm Monday to Friday and weekends & holidays will be shipped following business day.
    • All packages are shipped via Canada Post. You will receive a shipping confirmation email with tracking number when your order has been shipped. Please ensure the shipping and billing addresses are complete, valid, and correct.
    • We do not ship to P.O. boxes.
    • We are not responsible for lost, stolen, returned, delayed and damaged packages by the postal service.
    • If you have any questions, please reach out to us at info@pureraum.com