Professional Membership Policy

Resale

The product should not be sold via third party marketplace websites (e.g. Amazon, eBay, or other similar sites), or to any other business. 

Shipping

All orders will be shipped from Toronto, ON, Canada. 

There is no minimum order requirement.

(1) Shipping within Canada

- All Canadian orders do not need to pay duties or brokerage fees, and there is no unexpected charge with the package. 

(2) Shipping to United States

- U.S customers are responsible for customs duties and taxes that may arise. Please note, delivery may be delayed if orders are held in U.S. Customs.
- We do not accept returns on USA orders.

(3) Shipping Policy

- Orders submitted before 12 PM Monday to Friday will be shipped the same day.

- Orders submitted after 12 PM Monday to Friday and weekends & holidays will be shipped following business day.

- All packages are shipped via Canada Post. You will receive a shipping confirmation email with tracking number when your order has been shipped. Please ensure the shipping and billing addresses are complete, valid, and correct.

- We do not ship to P.O. boxes.

- We are not responsible for lost, stolen, returned, delayed and damaged packages by the postal service.

Return

New, unused and unopened merchandise in its original packaging and unbroken inner/outer seal can be returned within 14 days from the date of receiving package (based on shipping provider’s date of delivery).  

To start a return, please contact us at info@pureraum.com. If your return is accepted, we’ll send you an email with return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the returned items are used, seal broken or without its original packaging, refund will not be issued. Customer can choose to have the products ship back to them with additional shipping charges, otherwise we will discard the products.

Return shipping costs are paid by the customer, and the original shipping fee (if any) will not be refunded.

Please note prices are subject to change and we cannot accommodate price adjustments on previous orders.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All sale-priced items, purchases made using a discount code, and promotional purchases are considered final sale and are not eligible for a refund or exchange. We also cannot accept returns on gift cards.

We do not accept returns on USA orders.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions, please reach out to us at info@pureraum.com